Refund policy
Return & Refund Policy
Your satisfaction matters to us. Because Mineral Gummies and our herbal teas are consumable wellness products, we evaluate every return on a case-by-case basis to make sure you're taken care of fairly.
Return Window
You have 30 days from your delivery date to request a return or refund.
Eligibility
We accept returns of both opened and unopened products. Reach out to us at [your support email] with your order number and a brief note about your experience, and we'll review your request and determine the best resolution β whether that's a refund, replacement, or store credit.
Shipping Costs
Return shipping costs are handled case-by-case and will be discussed with you directly once your return request is reviewed.
How to Start a Return
- Email support@mineralgummies.com within 30 days of delivery
- Include your order number and reason for the return
- We'll respond within [X business days] with next steps
Refunds
Once your return is approved, refunds are issued to your original payment method. Please allow 5-7 business days for the refund to reflect on your statement.
Damaged or Incorrect Orders
If your order arrived damaged or you received the wrong item, contact us right away at support@mineralgummies.com β we'll make it right at no cost to you.
Questions?
We want every customer to feel confident shopping with us. Reach out anytime at support@mineralgummies.com.